Compliance & Standards Last Audit: 22 April 2026
We perform continuous automated security scanning to ensure our platform aligns with international standards.
ISO 27001 Aligned
OWASP Top 10 Defense
UK GDPR Compliant (Ref: ZC077507)
Secure Coding (A.8.28)
Your Data Rights (UK GDPR)
As a user of this platform, you have specific rights regarding your personal data. We are committed to facilitating these rights efficiently.
1. Subject Access Request (SAR)
You have the right to request a copy of all personal data we hold about you. This is free of charge and will be provided within 30 days.
- To make a request, please email our Data Protection team directly.
- Please use the subject line: "Subject Access Request - [Your Name]".
Submit Request
2. Make a Complaint
If you have concerns about how your data is handled, please contact us first so we can resolve the issue immediately.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
- Internal: Email
security@ratemymarstons.co.uk
- External (ICO): Call 0303 123 1113 or visit ico.org.uk/complaints.
Infrastructure & Sovereignty
We leverage enterprise-grade hosting to ensure your data remains secure and sovereign.
- UK Data Sovereignty: Hosted via Fasthosts in Gloucester & London. Your data never leaves the UK.
- Green Hosting: Powered by 100% renewable energy.
- Physical Security: Our data centers are ISO 27001 certified and rated Tier IV for reliability.
Privacy & Anonymity
Your identity is our priority. We have designed our system to strip metadata from public reviews.
- Encryption in Transit: We enforce HSTS (HTTP Strict Transport Security) to ensure all connections are encrypted via TLS 1.2+.
- No IP Logging: We do not store IP addresses alongside public review data to ensure anonymity.
- XSS Protection: We implement Content Security Policies (CSP) to prevent malicious script injection.
Responsible Disclosure Policy
We welcome the contribution of security researchers. If you identify a vulnerability (e.g., OWASP Top 10 issues), please report it.
Safe Harbor
We will not pursue legal action against researchers who report issues in good faith to security@ratemymarstons.co.uk and avoid accessing user data.